Seamless Support for Ground Transportation Operations
We handle your reservations, dispatch, and billing — so you can focus on delivering a great service.
- Reservations
- Dispatch
- After‑Hours Desk
- Accounting & Billing
- 24×7 / US Timezones
- Security & Compliance
- Experienced Agents
- SantaCruz
- Limo Anywhere
- Livery Coach
- SLA-Driven Ops
- Remote Agents
- 25+ Clients
+6000
- Ground operators in our network
24×7
- Coverage across EST–PST
100%
- SLA-backed response plans
Why Choose GroundOps?
Built exclusively for ground transportation operators—not a generic call center.
GroundOps Advantage
Operator-first processes
- SantaCruz / Limo Anywhere / Livery Coach trained
- Reservations + Dispatch pods, After‑Hours cross-trained
- PCI-aware card-entry processes
- Flight tracking, OTP, affiliate coordination
- Weekly KPI deck & QA reviews
Generic BPO
One-size-fits-all
- Limited limo tool knowledge
- Mixed teams across industries
- Weak OPS playbooks for after‑hours
- Minimal dispatch/affiliate expertise
- Opaque reporting
Trusted by operators & affiliates
- Enterprise Operator (Northeast US)
- Regional Shuttle (Midwest)
- Corporate Travel Desk
- Hotel & DMC Partners
Dedicated to Your Success. Driven by Service.
Ground Ops supports ground transport companies with expert virtual back-office services — handling bookings, dispatch, and billing with care and professionalism. We're more than an answering service: our trained agents act as your booking desk, dispatch center, and billing team for executive, shuttle, and black-car operations, coordinating seamlessly with affiliates and fleets for smooth, uninterrupted communication.
- Reliability
- Industry Knowledge
- Client-Centric Service
- Confidentiality
What Services We Provide
Three core pods plus back-office support that scale with your operation.
Reservations Coordinator
We manage all incoming bookings through phone, email, or web — with accuracy and attention to detail.
- 24/7 live agent support
- VIP and corporate handling
- Multi-platform management
- Affiliate & in‑house fleet coordination
Dispatch Coordinator
Real-time trip oversight: chauffeur assignments, flight checks, schedule changes, and proactive alerts.
- Live monitoring & OTP
- Exception handling & escalations
- Partner/affiliate communication
- Data hygiene in SantaCruz
After‑Hours / Overnight Desk
Low-volume combined coverage where a cross-trained agent handles both reservations and dispatch.
- Cross-trained single-agent coverage
- Escalation playbooks
- SLA-backed response windows
- Seamless handoff to day team
Sales Support
Help your sales team with lead responses, quote follow-ups, and proposal coordination.
- Inbound lead response
- Quote & proposal follow-up
- CRM updates & meeting scheduling
- Warm outreach to inquiries
Customer Feedback Surveys
Capture post-ride feedback to improve CSAT and uncover upsell opportunities.
- Post-ride email/phone surveys
- NPS/CSAT tracking
- Weekly insights & trends
- Recovery workflows for detractors
Accounting & Billing
We streamline your entire billing process, from generating invoices to resolving payment issues.
- Invoice creation
- Dispute resolution
- Payment follow-up
- Month-end reports & settlements
+98.5%
- On-Time Pickups
0%
- Abandoned Calls
10min
- Email TAT
0.7%
- Dispute Rate
Simple engagement options
Start with a pilot—scale to dedicated pods.
After-Hours Desk
Pricing based on hours, skill mix & coverage
- Inbound calls & emails
- 20–60 hrs/week
- Weekly KPI report
24×7 Coverage
Pricing based on hours, skill mix & coverage
- Reservations + Dispatch
- 160–320 hrs/week
- SLA-backed
Back Office (AR/AP)
Pricing based on hours, skill mix & coverage
- Invoicing & settlements
- Rate audits
- Month-end support
Built around GroundWidgets SantaCruz
Our teams are recruited and trained specifically for limousine workflows in SantaCruz—reservations, dispatch, affiliate management, and billing. We align with your roles, queues, and custom fields, and maintain rigorous QA on data hygiene.
Quote → Book → Modify → Settle
Flight & traffic checks, OTP alerts
AR/AP, rate audits, and weekly KPIs
SOP libraries & playbooks per client
Sample KPIs we publish
Transparent weekly dashboards
+98.5%
- On-Time Pickups
0%
- Abandoned Calls
10min
- Email TAT
0.7%
- Dispute Rate
Talk to our team
We will tailor a coverage plan and quote for your fleet size and markets.
1-800-XXX-XXXX (Toll‑free US)
support@groundopsltd.com
Ahmedabad, India. Serving USA.
Quick contact
Let us know about your goals and priorities.
Leave us a message and we will get back within 1 business day.