Outsourced Reservations, Dispatch, & Billing for Ground Transportation Companies
GroundOps provides specialized operational support for limousine, black-car, shuttle, and corporate transportation companies. Our trained agents manage reservations, dispatch monitoring, after-hours coverage, and billing workflows so your team can focus on delivering exceptional service.
Built for Transportation Companies
Unlike generic BPO call centers, GroundOps is built specifically for transportation operators using livery software. This allows our team to operate as an extension of your dispatch and reservations department.
Operational Coverage
GroundOps provides support across U.S. time zones with flexible staffing models.
Operators can start with a limited after-hours desk and scale to full operational coverage including reservations, dispatch, and billing support.
Typical deployments include:
Performance Metrics
GroundOps teams are measured on operational KPIs including:
Weekly reporting ensures transparency and continuous improvement.
Schedule a CallWho We Work With
GroundOps supports a wide range of transportation providers including:
Talk with our team about building an operational support plan tailored to your fleet size, service model, and software environment.
Schedule a CallGround Transportation Operations Are Evolving Quickly
The transportation industry is evolving quickly. From dispatch workflows to reservations automation and billing accuracy, operators are constantly looking for better ways to run more efficient businesses.