GroundOps provides specialized operational support services for limousine companies, shuttle operators, and corporate transportation providers.

Our teams integrate directly into the systems and workflows transportation companies already use, helping operators manage reservations, dispatch operations, after-hours coverage, and billing tasks more efficiently.

Whether you need limited after-hours support or full operational coverage, GroundOps can provide trained staff who understand the unique workflows of the ground transportation industry.

Ground Transportation Operations Support Services

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Reservations

Manage Booking & ride coordination

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Dispatch

Real-time fleet tracking & dispatching

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After-Hours

Operational coverage when your office is closed

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Accounting & Billing

Trips sheets, invoicing, & billing tasks

Unlike generic outsourcing providers, GroundOps focuses exclusively on supporting ground transportation companies.

Our teams work inside the same systems used by professional operators and are trained on the operational processes required to manage reservations, dispatch, and customer communication.

This industry-specific expertise allows our team to function as a seamless extension of your operations department.

GroundOps regularly supports operators using the best platforms in the industry

Built Specifically for Transportation Operators

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Our agents are trained in booking workflows, affiliate coordination, trip monitoring, and operational communication standards commonly used by professional transportation providers.

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Reservations Support

GroundOps reservation coordinators function as an extension of your reservations department, ensuring bookings are handled accurately and professionally.

Our team can manage reservations across multiple channels including phone, email, and web-based booking systems.

Typical support includes:

• Phone reservation intake
• Email and online booking management
• Corporate and VIP reservations
• Affiliate coordination
• Reservation updates and trip modifications

This allows your internal team to focus on service delivery while ensuring every booking is handled consistently.

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After-Hours Operations Desk

Many transportation companies struggle to maintain consistent operational coverage outside of normal business hours.

GroundOps provides after-hours operational support so your business can maintain professional service levels around the clock.

Typical after-hours coverage includes:

• Overnight reservation handling
• Late-night dispatch coordination
• Trip monitoring and adjustments
• Driver communication and updates
• Emergency trip changes

Operators can start with limited overnight coverage and scale to full 24/7 operations support as their needs grow.

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Dispatch Support

Dispatch operations require constant coordination between drivers, reservations teams, and customers. GroundOps dispatch specialists help transportation companies manage real-time fleet activity.

Our dispatch support services include:

• Trip monitoring and coordination
• Driver communication and updates
• Real-time schedule adjustments
• Route coordination and dispatch assistance
• Flight tracking and trip monitoring

By providing trained dispatch support, GroundOps helps operators maintain service quality during busy periods or staffing shortages.

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Billing & Accounting Support

Back-office administrative work can consume valuable time for transportation companies.

GroundOps accounting support teams assist with routine financial and operational tasks that keep your business running smoothly.

Services include:

• Trip sheet processing & ride closeouts
• Invoice preparation
• Billing support
• Corporate account reconciliation
• Operational reporting assistance

This allows operators to streamline administrative processes while maintaining accurate financial records.

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Flexible Support Models

GroundOps services are designed to adapt to the operational needs of each transportation company.

Operators can start with targeted support and scale services over time.

Examples include:

After-hours operational coverage
Overflow reservations support
Dedicated reservation teams
Dispatch assistance during peak hours
Back-office billing support
Rate books & Pricing
Project Management
Sales Support

Our flexible approach allows transportation companies to strengthen operations without committing to large internal staffing increases.

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Who We Work With

GroundOps supports a wide range of transportation providers including:

• Limousine & black car operators
• Airport transfer companies
• Corporate shuttle providers
• Hotel transportation desks
• Destination management companies
• Corporate travel programs

Because our teams specialize in ground transportation operations, we understand the workflows, systems, and service expectations required in this industry.

Strengthen Your Operations