Flexible Agent Packages for Reservations, Dispatch, Billing, and After-Hours Coverage
GroundOps gives transportation operators a practical way to expand operational coverage without adding internal headcount. Choose a shared support model, dedicated daytime staffing, senior-level operational support, or structured onboarding designed around Limo Anywhere workflows. This page is specifically tailored for Limo Anywhere customers looking for flexible operational support.
Designed for operators who need:
- After-hours coverage without building a night team internally
- Reliable reservation, dispatch, and billing support
- Flexible staffing that can scale with trip volume and complexity
- Agents who understand transportation workflows and Limo Anywhere operations
Coverage models built around the way transportation companies actually operate
These packages are meant to help you match support coverage to your current business needs. Some operators need a simple after-hours desk. Others need dedicated agents who can handle dispatch, customer communication, billing workflows, or VIP service expectations. GroundOps can support all of those models without forcing a one-size-fits-all structure.
Choose the support level that best fits your operation
Starter
Shared Coverage
Best for smaller operators, lower-volume environments, and teams that need cost-efficient overnight or weekend support.
- Shared agents in a multi-client model
- Night and weekend coverage
- Basic reservation handling and monitoring
- Practical entry point for extending operational availability
- Strong fit for low-volume or light-support needs
Standard
Junior Agent Support
Best for operators that need dependable daytime support and consistent help across daily workflows.
- Dedicated junior agents
- Reservation management support
- Dispatch assistance
- Accounting-related operational tasks
- Customer communication support
Professional
Senior Agent Support
Best for higher-volume operators, more complex workflows, and teams that need a deeper operational extension of their business.
- Dedicated senior agents
- Advanced dispatching support
- VIP client handling
- Dedicated agent continuity and workflow familiarity
- Support across reservations, dispatch, billing, and customer service
- Highest level of consistency and reliability
After Hours
24/7 Reliability
Best for operators that need dependable evening, overnight, or full-time coverage with stronger monitoring and trip response capabilities.
- After-hours support agents
- Emergency trip handling
- Real-time monitoring
- Experience-based staffing models
- Wake-up calls and critical trip oversight
Onboarding
Setup and Training
Best for new GroundOps clients that need a structured launch process and clearer alignment with internal workflows.
- Onboarding-focused support agents
- System setup assistance
- Workflow mapping
- Limo Anywhere process alignment
- Guided implementation support
- Typical onboarding engagement: 5–10 hours
A straightforward path from inquiry to coverage
The goal is to make it easy to understand your requirements, recommend the right support structure, and launch with clarity.
Tell us about your operation
Share your service model, operating hours, support challenges, and where you need the most help.
We recommend a package
Our team will align your needs to the right coverage model and identify where customization makes sense.
We scope coverage and workflows
We define responsibilities, hours of support, escalation paths, and the workflows your agents will manage.
Launch with confidence
Once aligned, GroundOps begins onboarding and operational support based on your approved coverage plan.
Common questions about GroundOps packages
These are the questions most operators ask before moving forward with a package discussion.
Why is pricing not listed on the page?
Can I start with after-hours support only?
Do GroundOps agents understand Limo Anywhere workflows?
What is the difference between shared and dedicated support?
Which package is best for a higher-volume operator?
Is onboarding included before support begins?
Request a package recommendation built around your fleet, workflows, and service model
Whether you need light after-hours coverage or a more dedicated operational support structure, our team can help you identify the right fit and provide a tailored quote.